Culture of service

We have a culture of service as a legacy from un-fine old steel such as Schwinn drainpipe sadly not yet rusted away.

Yet modern components operate close to the limit of tolerances.

A customer tightening a loose bolt or an inexperienced technician can ruin a frame or component.

Centering a disc caliper can offer fewer frustrations than centering a single-pivot side-pull. Yet the young technician struggling with the single-pivot will not likely harm the part nor put the customer at risk.

Steel bolts into alloy threads require judgment and a more skilled technician. Do we charge more to center a disc caliper? Or do we wait for the store down the street to change their prices or go out of business.

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